Two hands are better than one

In school, Mr Loo's duties mainly revolve around clerical work, managing phone calls and attending to the school's internal and external "customers". It's a job he's done well for over 14 years, as his colleagues will attest. School staff are full of praise for his willingness to go the extra step in helping them with their administrative work, while students can count on him for help if they're sick and in need of first aid.

For instance, he would gladly assist frazzled staff in sorting out administrative forms, even though the matters don't fall under his immediate job scope. At other times, he quickly lends a hand in helping teachers find relief staff to cover their duties.

Dealing with paperwork and sometimes tough customers are just part of a day's work.

Vice-Principal Mrs Ang-Lok Yin Yin says, "He's very sincere in wanting to making other people's life a little easier. Sometimes he'll even go to the extent where he'll do all sorts of things to help the other person achieve his or her needs."

Superheroes go to school too

Mr Loo's selflessness has also been the subject of praise by parents impressed by his willingness to assist them. Since 2007, he has received at least 10 complimentary letters from parents -- all commending his character and dedication.

"I remember one student's parent who was really quite demanding. She would call often and needed a lot of things done. I always tried my best to help her," recalls Mr Loo. "I feel this has taught me to be very patient with any request, no matter how detailed it may be."

Of course, there have been heated moments where Mr Loo has to look to others for help. Throughout the situation, he has remained calm in dealing with the irate party. "I'll try to find out what the matter's about, try to cool him or her down, and then see on my side if I'm able to do anything to help. If not, I'll get the right person to help," he explains.

Fourteen years of service have rendered his services invaluable to the school.

Unsurprisingly, one student's guardian called him "Superman" in her letter: "To Mr Loo, the Superman clerk. Your job isn't easy but very stressful indeed ... Yet in the last 2½ years, you've rendered the most help each time I visit or call. I can depend on you to pass messages or to look for teachers speedily. You did your best to serve everyone with calmness and patience. I hope you'll be promoted!"

Such is the rapport built between Mr Loo and parents that some parents even call him during special occasions like during Chinese New Year to specially greet him. But to the corporate support officer, it's really all in a day's work.

"It's good to see people happy if I can solve their problems, especially if it's part of my duties and within my abilities. It just comes naturally to me," says Mr Loo humbly.